Why am I not receiving emails?

Below are some common reasons you may not be receiving emails from WhosOff. If you have gone through this list and none of these apply, we would suggest contacting your company IT team, who will be in a better position to check if there is anything on your end preventing WhosOff emails from reaching you.

WRONG EMAIL ADDRESS OR DISABLED EMAILS

You can check that your email address is correct and emails are enabled by logging in and going to My Details / Settings at the top right of the system, then click Staff profile. Make sure the Emails/Format field is either HTML or Text, and check that the email address registered is valid (e.g. no typos or spaces in the email). If you change any settings, make sure to click Save Changes.

LEAVE TYPE SETTINGS

Your account super users can adjust the settings within WhosOff to determine whether the Staff Member, Approver or Notifiers will receive an email when certain leave types are requested, approved / declined or cancelled. If none of the Approvers in your company are receiving emails when Annual Leave is submitted, for example, you may need to ask a super user to check the email setting for that leave type.

SPAM / JUNK FOLDER

You may want to check the email has not been directed to your Spam folder or Junk folder, and that you do not have WhosOff marked as an unsafe sender.

GREYLISTING

Your company's email server may have 'greylisted' emails from WhosOff, preventing them from being delivered. This can happen when the server receives a number of emails from the same source within a short time frame. To avoid this, your company IT team can 'whitelist' WhosOff.

Still need help?

If your IT team fails to resolve this,  feel free to get in touch with the WhosOff support team, who will be happy to help further.